Refund Policy

Eligibility

SoundsByte credits are consumed when generation workflows are processed. A refund request may be eligible only when it is submitted within 3 calendar days of purchase and no more than 10% of the credits included in that purchase have been used.

Requesting a Refund

Email support@soundsbyte.com with your account email, order number, purchase date, and reason for the request. We review eligibility using the purchase and credit-usage records.

Review and Processing

We aim to reply within 1–2 business days. If a refund is approved, we aim to initiate it within 24–48 hours. The time before funds appear depends on the payment provider and payment method.

Important Information

This policy applies to one-time credit purchases and subscriptions unless the checkout terms say otherwise. Mandatory rights under applicable consumer law are not limited by this policy. We may update this page by posting a revised version with a new date.